Greenway Equipment, Inc

Service Manager

Job Locations US-AR-Monette
ID 2021-1305
Category
Service Manager
Type
Full Time

Overview

A Greenway Service Manager manages service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, providing a safe work environment, exercising disciplined expense control, attracting and retaining outstanding talent, and effectively engaging department personnel.

Responsibilities

  • Follow and maintains effective Service Department processes to ensure internal and external customer satisfaction.
  • Follow annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives.
  • Follows and executes the Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
  • Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
  • Assist in customer clinics, field days and related, promotional events.
  • Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit.
  • Develops and retains key talent by maintaining a current Internal Depth Chart, Recruiting and Hiring Plans, and individual development plans put forth by VP of Service Operations.
  • Leading to obtain and sustain a great work environment for employees meeting the company objectives.
  • Maintains all department tools, equipment, and vehicles in good working order.
  • Responsible for maintaining company building, grounds
  • Responsible for promoting communication among all employees and departments.

Qualifications

  • Minimum of 3 years’ experience in Service Department operations.
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions.
  • Ability to speak effectively one-on-one and within a group.
  • Basic understanding of financial principles relative to Service Department operations.
  • High School Diploma or GED equivalent.
  • Familiar with John Deere and competitive products.
  • Ability to analyze and interpret internal reports.

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